Customers returning unopened items within 30 days of the delivery of the product(s) may claim a refund minus a restocking fee. Unlimited Lights LLC will not accept returns of products arriving in opened or damaged containers or for damaged items. All returns must be preapproved with a Return Goods Authorization (RMA) number. Shipping fee for the return will only be prepaid if the customer received a wrong item or a damaged product.

The refund amount is determined by deducting a restocking fee from the total amount of the goods sold. Restocking fee amount will be determined after the inspection of the returned items. We advise customers to inspect their merchandise before accepting the delivery. Unlimited Lights LLC reserves the right to retain all sales of our products final and there is no provision for return past 30 days. All damage claims must be claimed within the first 72 hours of receiving the shipment.

Orders containing custom manufactured goods are considered final and are not eligible for refunds or exchanges provided the goods are not defective. The list of custom manufactured goods include custom-worded exit lights, specified grade lights and exit signs, inverters, heavy-duty battery packs, and all other thermoplastic items which are manufactured according to the specifications of the customer.

Customers will receive refunds in approximately four weeks of delivering packages to the shipper. Please note the time period to process a refund may vary based on processing time.

Items cannot be returned by someone who did not place the order, only the person originally placing the order. The customer may request a return by emailing sales@unlimitedlights.com Our company will provide the customer with a Return Goods Authorization (RMA) number and an address to where the returned products should be sent. We will then notify the customer via email regarding the refund once our company has received and processed the returned item.

All ‘made to order’ signs are non-refundable (all tritium signs and most hazard location signs).

SHIPPING POLICY

Unlimited Lights LLC can ship to almost any address in the world. However, there are restrictions on some products for example, there are some that cannot be shipped to particular international destinations.

Once the customer places an order, shipping and delivery dates will be estimated based on the availability of items and the shipping options. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

It should be noted that shipping rates for many products in our inventory are based on weight and dimensions. The weight and dimensions of an item is available in detail on the product’s page. In order to reflect the policies of our shipping service companies, all weight measurements will be rounded up to the highest pound. Please note that it may take 24-48 hours for the tracking number to register on the delivery carriers website. During this time no address or order changes are possible. 

We ship orders via either FedEX or UPS. For possible international shipping requests please call us at (800) 847-1955 or email us at sales@unlimitedlights.com ANY taxes and/or duties assessed are the buyers responsibility.